Processes, workflows and procedures
Business Process Management (BPM)
You want control over how the work actually proceeds
In your organisation, you want to be sure that work is carried out consistently and as agreed. Regardless of who performs it or how busy things are, but in a fixed way that is predictable, verifiable and demonstrable. In practice, however, you often find that processes are interpreted differently, that procedures exist side by side and that it is difficult to see where a process gets stuck.
That costs time, causes disputes and increases the risk of errors and non-compliance.
Documents alone are not enough
You have recorded procedures and work instructions, but you experience that this provides insufficient guidance. The sequence of tasks is not explicit, responsibilities are not always clear and follow-up requires a great deal of manual work. You have to keep checking whether actions are carried out and whether everyone is still working according to the correct method.
How EXB Software moves you forward
With EXB Software, you record processes, workflows and procedures using BPM in a way that supports you in your daily work. You define step by step how work must proceed, who is responsible for what and when a next action is required.
You work as follows:
- you map out processes and sub-processes clearly;
- for each process step, you determine who executes, reviews and/or approves it;
- you link procedures and work instructions directly to the right steps;
- you set up workflows that automatically guide progress;
- you monitor the process and optimise where necessary.
You no longer have to monitor; the system does it
As soon as a workflow is active, tasks are automatically assigned to the right people based on position or role. You immediately see the status, where delays are arising and which steps are still outstanding. When a task is completed, the next step is automatically started or submitted for approval via the right responsible parties.
This means you have to chase after people less and have continuous insight into progress.
Everything fits together
Process definitions and workflows are linked directly to your organisational structure, document management, audits, incidents and improvement actions. If you change a process or procedure, you immediately see where this has consequences and who is involved. In this way, your system stays up to date, maintainable and aligned with practice.
What does this deliver for you?
You work with clear processes that are actually followed. Responsibilities are clear, work proceeds according to fixed agreements and follow-up is assured. This gives you calm, overview and demonstrable control over processes and procedures within your organisation.