You want to know what is happening, not afterwards, but immediately
Incident Management
Incidents, near misses, complaints or non-conformities provide valuable signals about what is going on in your organization. Yet in practice you often experience that reports come in too late, are incomplete or are left undone. As a result, you miss insight, follow-up takes a lot of time and the same incidents keep recurring.
If you are responsible for QHSE, GRC or compliance, you want control: to know what is happening, why it is happening and what you need to do to prevent recurrence.
Registering incidents is not enough
Many organizations register incidents, but struggle with follow-up. Who is responsible? Which actions have been set out? What is the status? And what do we learn from this? Without structure, incident management gets bogged down in loose reports, while it should actually be an engine for improvement.
How EXB Software supports you with incident management
With EXB Software you set up incident management as an integral and manageable process. You ensure that reports arrive directly in the right place and are automatically followed up.
Among other things, you can:
- let incidents, near misses, complaints and hazardous situations be reported with a low threshold;
- record reports on mobile, including photos, videos and location;
- distinguish different types of incidents, such as accidents, NCRs, claims or complaints;
- organize follow-up in processes, per type of incident where necessary;
- automatically assign responsibilities, tasks and deadlines;
- collaborate on investigation and handling, also across departments.
From report to cause and improvement
After registration, the system guides you step by step through the handling. You analyze causes, carry out a root cause analysis where necessary and set out corrective and preventive actions (CAPA). Progress is always visible and nothing disappears from view.
Because incidents are linked to processes, risks, audits and compliance requirements, you immediately see where structural bottlenecks lie and where improvements are needed.
Actively engage employees via the mobile app
Through the mobile company app from EXB Software you make reporting easier and safer. Employees do not have to look for forms or sit behind a PC. They report what they see, when it happens and at the place where it happens. You gain real-time insight and can intervene and take action quickly when needed.
At the same time, employees stay engaged because they can follow the progress of their report and see what is being done with those reports.
What does this deliver for you?
You have one central incident management system that not only registers, but also steers on follow-up and improvement. You gain better insight into risks, prevent recurrence of incidents and can demonstrably show how your organization learns and improves. This delivers more safety, fewer disruptions and more calm in your role.