Incident management | Registration and handling
Do you deal with incidents too? Prevention is better than cure… Despite all efforts, complaints, near misses and incidents cannot be prevented entirely. As a company, you therefore need to respond to them decisively.
What matters here:
- Recording observations (preferably mobile and on site) and assessment questions.
- Reviewing and analyzing the reports
- Initiating corrective actions, taking measures and tracking them
- Involving employees and keeping them informed
- Building an accessible case file
- Analysis and dashboards for better insight and an effective approach
Good record keeping helps prevent recurrence and makes your approach transparent and demonstrable (compliance). Read what is needed to implement incident management properly and draw the necessary lessons from it.